Customer Service
CAS 8 Helps You Build Customer Loyalty
CAS 8 gives Consumer Products manufacturers a near real-time 360º view of your customers
regardless of your location through a fully integrated field service and call center
application. CAS 8 is designed so that the customer always has the best experience
possible – maximizing revenue opportunities and directly impacting your profitability.
Integrated Customer Management
CAS 8 ensures everyone in your organization – sales, marketing, call center, and
field service – is working together from a unified customer plan. When everyone
is on the same page, you eliminate redundancies and have the ability to more quickly
service more customers.
Enhanced Visibility
Centralized data and CAS 8’s mobility solutions guarantee that your entire field
staff always has key customer information at their fingertips. Knowledge-based service
delivery empowers your reps to attend to each account efficiently and effectively,
proactively responding to each inquiry with fact-based data in near real-time.
Greater Control
When your reps have more knowledge, they are more productive and able to spend more
time capturing the needs and desires of customers. You’ll experience a better understanding
of your customers, higher customer satisfaction, and better store compliance.
From a single platform, CAS 8 delivers integrated management of:
- Order taking and status tracking
- Compliance handling
- In-bound and outbound call management
- Field sales call scheduling
- Field service call scheduling, including mobile asset management
- Branched scripting (for customer interviews/surveys)
- Task assignment (to reps)
Want to learn more? Contact the CAS location nearest
you.
